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Returns & Exchanges

EXCHANGES

UAE Customers
You can return a clothing item for an exchange if you would like a different colour or size of the same item within 7 days of receiving the original order. If you want a different item, then you will need to return the unwanted item (in its original condition) for a refund and place a new order.

PLEASE NOTE WE DO NOT OFFER ANY EXCHANGE OR REFUNDS ON JEWELLERY AND ACCESSORIES

Email customers@monroeandme.com to arrange courier collection for your parcel free of charge.

When you return your order, just pop your returns slip (which can be found at the bottom of your invoice) in the parcel with the following details marked on it:

  • Your order number
  • Which items you’d like exchanged or refunded
  • The new size or colour you’d like of the items to be exchanged

If you haven’t indicated on your returns note that you’d like an item exchanged or the new size or colour required, then we will automatically issue a refund for the returned item, you will receive a full refund to the original payment mode. PLEASE NOTE WE DO NOT GIVE CASH REFUNDS, but we will issue you with a credit note to the same value which is valid until 1 year of issue date.

We will send you an email to let you know once we've received your return with the details of any refunds and exchanged items. If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead. If an exchange is available, we will drop you another email once your new item has been dispatched, with a new tracking number.

Any exchanged items will be sent to the same delivery address as your original order.

If we have refunded you for any items, the funds can take up to 7 working days to appear in your account depending on your bank/card issuer.

Please note that exchanges will be charged at 20 AED for re-delivery if the value of your exchange falls under the value of 300 AED.

Rest of the World & Middle East
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by the hub. If you need a different size or colour of an item, then you'll need to place a new order.

PLEASE NOTE WE DO NOT OFFER ANY EXCHANGE OR REFUNDS ON JEWELLERY AND ACCESSORIES

When you return your order, just pop your returns slip (which can be found at the bottom of your invoice) in the parcel with the following details marked on it:

  • Your order number
  • Which items you’re returning for a refund
  • Email customers@monroeandme.com to notify us of the returned parcel along with the tracking information.

As an International customer, you can return your parcel using any postal or courier service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to the hub, you’ll have proof you sent it.

Once we receive it in its original condition, we'll issue your refund within 3 working days and drop you an email to let you know once this has been done. Once you've been refunded, it can take up to 10 working days for the funds to show back into your account depending on your bank/card issuer.

  • Our returns address is: PO BOX 34505, Sheikh Zayed Road, Dubai, UAE

Returns must be sent and received in its original condition as outlined below:

  • Unworn
  • Unwashed
  • Tags still attached
  • In its original packaging

Items which are not received in their original condition as outlined above will not be viable for a refund/exchange, so please take care when trying on your order and ensure you keep all clear bag packaging.

RETURNS

UAE Customers

Returns are FREE for all UAE customers.

  • You can return any item for a refund, or you can exchange it within 7 days of receiving your original order. Just note down the details of your replacement on the returns form that came with your order, however please note if you wish to exchange you will be charged small fee of 20 AED (if the value is under 300 AED)
  • We will refund the price you purchased your item at, this includes sale items (but will not include the cost of delivery charge) We will refund to the original payment mode, but PLEASE NOTE WE DO NOT GIVE CASH REFUNDS and will issue you with a credit note to the same value which is valid until 1 year of issue date.
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach back at our hub, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns, and returns to us do need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Email customers@monroeandme.com to arrange courier collection for your parcel free of charge.

Rest of the World & Middle East

  • You can return any item for a refund in its original condition within 7 days of receiving your order.
  • Email customers@monroeandme.com to notify us of the returned parcel along with the tracking information.
  • We will refund the price you purchased your item at, this includes sale items (but will not include the cost of delivery charge)
  • All goods will be inspected on return.
  • The goods are your responsibility until they reach our hub, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • We try hard to accept all returns, and returns to us do need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • As an International customer, you can return your parcel using any postal service at your cost. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to the hub, you’ll have proof you sent it.
  • Our returns address is: Monroe & Me, PO BOX 34505, Sheikh Zayed Road, Dubai, UAE