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Terms and Conditions

Access of Monroe & Me website and the products and services available through the website are subject to the following terms, conditions and notices. By accessing and using the website you are agreeing to all of the Terms & Conditions, which may be updated by us from time to time.

Intellectual Property and Content

The intellectual property rights in all the content made available to you on or through this Website remains the property of Monroe & Me or its licensors and are protected by copyright laws and treaties around the world.

Any trademark names and logos featured on Monroe & Me are owned by the respective trademark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Monroe & Me.

www.monroeandme.comTM and Monroe & MeTM are trade marks belonging to Monroe & Me Clothing DMCC. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar without the written permission of Monroe & Me.

Social Media

The Service provides you with the ability to interact with social media services, such as through Facebook, Twitter, Instragram, Pinterest and tumblr . These features may enable integration and/or access to your social media accounts, we do not control those social media services or modify your privacy settings on those services about how your personal information on those services will be used.

Terms of Sale

To access the site you must be at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

Dispatch and delivery times may vary according to local and national holidays aswell as non working days, but an estimated delivery time can be found on our shipping page.

In order to proceed with a transaction you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Monroe & Me retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Order and Pricing

All orders are subject to availability and confirmation of the order price.

Whilst we try and ensure that all details, descriptions and prices which appear on Monroe & Me are accurate and best represent the product, errors and differentiation may occur. If we discover an error in any of the goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund to the original payment mode.  PLEASE NOTE WE DO NOT GIVE CASH REFUNDS, any cash on delivery orders will be refunded with a credit note.

If you receive an order confirmation and wish to cancel your order after the parcel has been dispatched, you will be charged the full courier cost.

For all UAE customers who choose to pay 'cash on delivery' as the method of payment, please ensure that you are available to hand over the amount on delivery Saturday to Thursday between the hours of 9am until 5pm. We will attempt to make the delivery on several occasions for the duration of one week period only. Failure to reschedule for delivery or refusal of the parcel within the one week time period will result in the order being cancelled. Any of your future orders placed will only be accepted with an alternative method of payment.

Prices displayed on Monroe & Me website are available in United Arab Emirates (AED) United States Dollars (USD$) Great British Pound (GBP) or Euros EUR). Please note the currency conversion is a guide only and may differ slightly when processing your order.

The cost of overseas products may fluctuate. All prices advertised are subject to such changes.

Promotional Offers

Promotional codes can not be used in conjunction with another discount or promotional offer, only one promotional code can be used per transaction.

Any promotional code or discounts applied to your order, will be applied to your refund.

Payment

We accept payments online using Visa and MasterCard credit/debit card in AED, USD, GBP and EUR

Upon receiving your order by PayPal or Credit/Debit card, they will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

We accept Cash on Delivery (COD) in UAE only as an alternative payment method. But please note we currently do not offer cash refunds and will issue you with a credit note to the same value which is valid until 1 year of issue date.

UAE Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws in force in Dubai, United Arab Emirates and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dubai courts.

Monroe & Me will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

Supply Chain

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Monroe & Me continues to grow it recognises the importance of working closely with our suppliers to enforce an ethical policy.